I have been a customer of Reliance World SIM for little over one year. The initial experience was good.
They provided a single sim, pre-paid and active for life. All I had to start the phone and enter the pin. It worked. In US you got a local number. As I said, it worked till recently. I land in US and turn on the SIM and the SIM registers but I am not able to make calls.
Generally I get a US number, but this time nothing happened. The service center call did not go thru. I had to ask my friend in US to ask my sales rep for what went wrong!! The reply came, the policy has changed, I was never notified. I was asked to request US number via customer support. Still waiting.
When you land in a foreign country you want the phone to work. I have seen Matrix have better customer support.
They provided a single sim, pre-paid and active for life. All I had to start the phone and enter the pin. It worked. In US you got a local number. As I said, it worked till recently. I land in US and turn on the SIM and the SIM registers but I am not able to make calls.
Generally I get a US number, but this time nothing happened. The service center call did not go thru. I had to ask my friend in US to ask my sales rep for what went wrong!! The reply came, the policy has changed, I was never notified. I was asked to request US number via customer support. Still waiting.
When you land in a foreign country you want the phone to work. I have seen Matrix have better customer support.
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